What started as an awesome UI experience while entering data for the visa ended as a catastrophe, with no response and no visa after more than 10 days. To add insult to injury, the vaunted '100% refund guarantee' is impossible to claim - try it yourself. There is no email ID, no phone number, and even the address on Google is a Plot number. I live in Gurgaon so I plan to go there and see if I can find somebody. I applied over the website. When I gave my phone number, they were able to pull together my details (name, address, etc) from some database of their own, apparently from earlier applications. Pretty awesome, except that I wasn't applying for myself, I was doing so for my family, and that this may be possible doesn't seem to have struck the geniuses at Atlys. So I changed all the data, and I'm pretty sure the next time I try to apply I'll find my wife's data turning up. The power of databases! Anyway, I go through the process, I make the payment, I am promised the visa in two days, with an exact date and time by when I will get it. Again, pretty awesome, right? Except I find that days have passed, I don't have the visa, and the webpage (which I fortunately hadn't closed) is still saying I'll get it in two days, with a date and time still in the future. I take some screenshots, and it turns out that the date and time keeps getting changed for further in the future. So I write to them asking for help, and I get a response 3 days later, congratulating me on a successful visa application and informing me that I can get it from the app. Which is a new mess, because now it would appear I have no choice but to install the app. And the joke is still on me; because there is no visa on the app. So I write back on the support mail with screenshots from the app showing I don't have the visa, and there is now a stone-cold silence, despite another 3 days having passed. We are now past 10 days from the date of application, there is no visa (and obviously no refund), and I find that there is no phone number or email ID, either. There is an address, though, and fortunately it's in my city, so I'll try to get there and see if there is somebody I can ask for help. Wouldn't be surprised if the office doesn't exist and it's nothing more than an elaborate fraud scheme. Thought I'd share the experience, maybe some others can avoid falling into this trap. Live and learn; I've done the living, and I'll leave it to you to decide whether you've learnt anything from my experience. :-) Edit 2: Got a Whatsapp text and then a call from somebody at 11:30 in the night, so somebody cares. They were able to find the visas and send them to me, with some story related to technical glitches being the root cause of not having received the visas in 2 days. Still no response on why the matter was not resolved by customer care in more than 5 days, but resolved in 30 mins post a bad review. ;-) So the good news is that it's not a fraud; the bad news is that the systems are in a very sad state of affairs. Starting from missing email IDs (which apparently they didn't capture during the application), to forcing the applicant to install the Atlys app to get the visas (which they only tell you after you've paid them on the website), to not being able to deliver the visas even via the app due to aforesaid technical glitches leading to a missing email ID. I'd guess if you fit into the process they've envisaged, things will go well. And if you don't, God save you (because their customer care certainly wouldn't!) :-) Anyway, not a fraud, but your mileage may vary. Best wishes!